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Shipping Policy

At Realove, we are committed to delivering your orders quickly, efficiently, and securely. We offer various shipping options within Canada to meet your needs:

  • Standard Shipping: Our most cost-effective option, this service ensures your order arrives within 3-5 business days. It's perfect for those who plan ahead.
  • Local Delivery: A quicker alternative for customers in select GTA areas, get your items delivered within 1-3 business days.
  • Express Shipping: For those urgent needs, choose Express to have your items at your doorstep in just 1-2 business days.

All orders will include a tracking number and insurance up to $100 CAD. 

Please note that shipping times might vary based on your location and the time of order. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

Once items have been dispatched from our facilities to the provided shipping address, Realove is not liable for any product loss and/or delays in orders. Delayed delivery does not entitle customers to any form of penalty or compensation and cannot serve as grounds for order cancellation.

QUESTIONS?

If you have any questions or concerns regarding shipping or returns, please don't hesitate to contact us.
Our Customer Service team is here to ensure your shopping experience is as seamless and enjoyable as possible.

Our Process

1. Consignment Intake

Every piece begins with an intake review.

When an item is submitted to REALOVE, our team collects the key information needed to evaluate it properly, including brand, category, condition, materials, included accessories, and any available supporting details such as receipts, authenticity cards, dust bags, boxes, or serial information.

At this stage, we also assess whether the item is aligned with REALOVE's quality standards and resale criteria.